Terms & Conditions
Is Mellus Terms and Conditions
Become a member on the site In order for us to deliver to you, you will need to become a member of the Is Mellus website. All your details will be treated with the utmost privacy and security. Security is very important to us. We will require your delivery address, your contact and payment details. We will then give you an account number and ask you to set a password for your account. Please make sure your details are kept somewhere you can remember as this will help us to locate your account if you call or email us. Once your account has been set up, you’ll be able to view your order summary again in your ‘shopping cart’ page.
All orders submitted through our www.ismellus.com website are confirmed by e-mail. No order should be deemed to be accepted without this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for delivery to certain areas; in this case collection must be made from our stores or from a pre-arranged pick-up point.
All orders are subject to availability. Should any of the items be out of stock at the time of placing your order, you will be notified via email and we will suggest an alternative if possible. Alternatively you will be offered a refund for this item (see refunds and returns).
Normal delivery times are 9am – 6pm Saturday to Thursday excluding holidays. The day of delivery will depend on where you live. We have different delivery days for different.
• DUBAI: Delivery is free for orders above Dhs100. For orders below Dhs100 we charge a Dhs50 delivery fee. We deliver to specific areas on pre-defined days. Your order must be placed before 5pm one day before the delivery day in order for us to be able to deliver.
• Other Emirates (ABU DHABI, Sharjah, Umm al Quwain, Ras Al Khaiman, Ajman, Fujeirah): Delivery is free for orders above Dhs400. For orders below Dhs400 we charge a Dhs50 delivery fee. We deliver to specific areas on pre-defined days. Your order must be placed before 5pm two days before the delivery day in order for us to be able to deliver.
• OMAN: Available very soon.
Payments and refunds
• Payment by cash
If you are not at home, payment must be left in a secure place for the driver to collect, or with a designated person. Payment will still be requested if you are not available to collect your order.
Prices quoted are in UAE Dirhams and all payments are to be made in UAE Dirhams.
Refunds, returns and stock availability
Non-perishable items can be returned in an Is Mellus - Import froom Sardinia shop within one week (with receipt). We cannot offer refunds for fresh produce. Perishables food can’t be returned. At Is Mellus - Import froom Sardinia we will work hard to only deliver the freshest and best products, and to keep the items on the website up to date. Due to the nature of Organic and handmade foods, and the fact that we work with small family suppliers, some items may no longer be available between the time of order and the time of delivery.
Should a product no longer be available between the time of placing your order and the time of delivery, we will contact you by email to offer alternatives. Should you not wish to receive an alternative we will amend the order, and your receipt, prior to delivery.
Privacy and Security Policy
Is Mellus – Import From Sardinia is committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. Is Mellus – Import From Sardinia does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within Is Mellus – Import From Sardinia. Is Mellus – Import From Sardinia does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law.
The security and privacy of your personal information is very important to us at Is Mellus – Import From Sardinia. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.
Other personal data; such as your login details, home address, e-mail and billing information, are stored in a highly secure systems to ensure that all information you provide us with remains fully protected. Only those with proper authorization can view this data. Passwords are stored on our servers using one-way encryption systems.
Please register on the website to use the vouchers. Online vouchers are valid only for the duration speficified on the campaign, for new customers only, and only for one purchase. Vouchers can be used only online. The discount applies to online purchases, exclusive of delivery charge if applicable. A delivery charge of 50dhs applies for orders below 200dhs in Dubai or other Emirates (see delivery condition). Vouchers are not applicable for customers in Oman.
Is Mellus – Import From Sardinia will use all reasonable endeavours to verify the accuracy of any information we place on the website but make no warranties, whether express or implied, in relation to its accuracy. Is Mellus – Import From Sardinia website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to Is Mellus – Import From Sardinia on the website or any transaction that may be conducted on or through the Is Mellus – Import From Sardinia website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Is Mellus – Import From Sardinia website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Is Mellus – Import From Sardinia website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Is Mellus – Import From Sardinia website and any information provided to or taken from the Is Mellus – Import From Sardinia website by you.
Is Mellus - Import from Sardinia will not be responsible for the fraudulent or negligent use of every part of the site linked to any loss of revenue, profits or business, direct or indirect, or consequential damages. By using this website service you agree to these terms and conditions of website use. Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under UAE law.